# πΌ Terms of Service (TOS)
Please make sure to **read all the following points carefully before making any purchase** from **1370 Mods**.\
If you encounter any issues, you may submit a valid complaint **only if whatβs stated below is not fulfilled.**
***
#### π¬ **1. Customer Support**
All our customers and community members have access to **unlimited support**.\
Our team is fully committed to helping you resolve any issue and will do everything possible to ensure you receive proper assistance from start to finish.
***
#### π© **2. Ticket & Email Response Policy**
When you open a **support ticket** or send us an **email**, please allow up to **24 hours** for a response.\
If thereβs no reply within that time frame, your **ticket will be closed** and your **email archived** automatically.
***
#### πΈ **3. Refund Policy for Alternate Platforms**
If you purchased through **Etsy**, **Patreon**, **PayPal**, or any other alternate platform, please note:\
Once an **open-source download link** has been delivered, **refunds are not possible** β unless the pack **does not match the YouTube preview** or is **completely different from what was advertised.**
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#### π **4. Suspicious Activity Policy**
Our team reserves the right to **refuse any sale** or **deny access** to open-source code if suspicious behavior is detected.\
This includes (but is not limited to):\
**π« Fake or newly created accounts**\
**π« False or temporary email addresses**\
**π« Any activity that appears fraudulent or unreliable**
We take security seriously to protect both our community and our content.
***
#### β° **5. Response Time & Time Zone Differences**
Please note that the **1370 Mods Team** is distributed across **different time zones**.\
If a response is delayed, allow at least **one full day** for your ticket or inquiry to be reviewed.\
We kindly ask for **patience and understanding** β we promise to get back to you as soon as possible!
***
β
**We hope each of these points is clear.**\
Please make sure to **read them thoroughly before making any purchase** to avoid future issues.
Thank you for your continued support and trust β\
π **The 1370 Mods Team**\
\
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