> For the complete documentation index, see [llms.txt](https://1370-shop.gitbook.io/1370-shop/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://1370-shop.gitbook.io/1370-shop/beginning-of-1370-mods/faq.md). # 💬 Frequently Asked Questions #### ❓ **How can I claim my purchase?** **A:** * If you purchased through **Tebex**, simply visit your [**CFX Portal**](https://portal.cfx.re/).\ You’ll instantly find your purchase there, and your assets will be delivered automatically. * If you used another payment method such as **Etsy**, **Patreon**, or made a **direct purchase through a ticket**, your files will be sent via **email**, **Discord**, or whichever platform was used for the transaction. *** #### ❓ **Is there a usage limit on the products I’ve purchased from 1370 Mods?** **A:** * For **open-source products**, there are no restrictions — as long as your server supports our packs, your host is properly configured, and your **artifacts** are updated to the latest versions. This ensures your server runs smoothly and without crashes. * For **closed-source (escrowed) products**, please make sure your **gamebuild** is compatible.\ All our packs are optimized for **build 3258**, though any version within the **3000 series** will work fine. Older versions may also function properly.\ Also, ensure that your **host**, **gamebuild**, **artifacts**, and **Patreon key for clothing** are correctly set up for the best performance. *** #### ❓ **Can I request a refund for my purchase?** **A:** * Refunds are only granted if the delivered product **does not match the preview** shown on our YouTube channel or if **essential files are missing**. * Refunds **cannot be processed after 72 hours** from the time of purchase.\ If an issue arises after that period, it’s assumed the pack has already been used or modified. *** ⚠️ **Please read these points carefully — they represent our core policies.**\ We greatly appreciate your support and trust in **1370 Mods**. 💜